Look How FarQuestions and answers
Short answers about Look How Far. Didn’t find yours? Write to support@lookhowfar.com or, in the app, Settings → Help → “Write to us”. We reply within 2 working days.
How do I sign in?
Enter your email and type the code we send to it. There is no password to remember. If the code does not arrive, check the spam folder and ask for a new one.
Can both parents use it?
Yes. The parent who opened the family invites the other parent in Settings → Team. You both write to the same diary and see the same History.
What is a private question?
In the Assistant, “Private question” is a conversation only for you. The other parent does not see it, and it does not go into the shared History. When you close it, it is erased.
Who sees our records?
Your family and the people you invite. An invited relative or specialist adds their own entries and can ask the assistant about the child, but does not open your History, conversations, photos, voice recordings or documents. More for relatives and specialists.
How does an invited person join?
After you press “Send” in Settings → Team, they get an email within a couple of minutes with a Google Play button and three steps. They sign in with the same email.
Where are our data kept?
On our server in London, United Kingdom, with encrypted backups in Paris, France. To answer and to turn voice into text, the app uses OpenAI. Details are in the privacy policy.
How do I delete my account?
Settings → Data and privacy → “Delete account”. We delete the account and your family’s data within 30 days and confirm by email. You can also ask on this page.
How do I update the app?
When a new version is out, the app tells you. Update it in Google Play, as any other app. Your records stay on our server and are not lost.
Can I add a video?
Yes, up to 3 minutes per video. The phone makes it smaller before sending. For longer videos, send a short part that shows what matters.
What is “Prepare for a meeting”?
In the Assistant, press “Prepare for a meeting”: you get one page from the shared History for a doctor, specialist or school — the main points with dates, what you tried and what to ask.
What will the assistant not do?
It gives general information in the context of your records. It does not diagnose and does not prescribe treatment, medicines or doses. In an emergency call 112.
Is there an iPhone version?
Not yet. The pilot is on Android; iPhone comes later.
How do I write to you?
In the app: Settings → Help → “Write to us” — the version of the app is already in the letter. Or write to support@lookhowfar.com. Please do not send your child’s name or health details by email. We reply within 2 working days.